Privacy Policy
This Privacy Policy applies to the website or mobile application that is linked to this Privacy Policy (the “Services”) provided by Expert Care Center.
IMPORTANT NOTE: This Privacy Policy applies to individually identifiable information that you provide to us for purposes of obtaining medical care through the Services (such information is also referred to as “Protected Health Information” or “PHI”), which is subject to our Health Insurance Portability and Accountability Act Notice of Privacy Practices (the “HIPAA Notice”), and information that is not PHI. The HIPAA Notice describes how we can use and share your PHI and also describes your rights with respect to your PHI. This Privacy Policy supplements the HIPAA Notice for PHI. If there is ever any conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will apply. The HIPAA Notice does not apply to information that is not PHI.
I. Collection of Information
We may collect the following kinds of information when you use a Service:
Information you provide directly to us. For certain Services or activities, such as when you register with a Service, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information:
Contact information, such as your full name, email address, mobile phone number, and address;
Username and password;
Payment information, such as your credit card number, expiration date, and credit card security code;
Personal health information, including information about your diagnosis, previous treatments, general health, and health insurance;
Doctor reviews;
Any other information you provide to us.
We may combine such information with information we already have about you.
Information we collect automatically. We may collect certain information automatically when you use our Services, such as your computer’s Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services and other standard server log information. We may also collect certain location information when you use our Services, such as your mobile device’s GPS signal or information about nearby Wi-Fi access points and cell towers.
We may use cookies, pixel tags, Local Shared Objects, and similar technologies to collect this information automatically. By using the Services, you consent to our use of cookies and similar technologies.
We may also collect technical data to address and fix technical problems and improve our Services. Your device or browser settings may permit you to control the collection of this technical data. By using the Services, you consent to us or any party acting on our behalf collecting this technical data.
Information from Third-Party Services. If you access the Services from an advertisement on a third-party website, application, or other service (a “Third-Party Service”), we may receive information from the owner of the Third-Party Service related to you or that advertisement.
Information we obtain from your health care providers and other sources. In connection with Services that involve medical treatment, we may collect medical records from your past, current, and future healthcare providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records about phone calls and emails related to your illness.
We may also receive information about you from other sources, including through third-party services and organizations. We may combine our first-party data, such as your email address or name, with third-party data from other sources and use this to contact you (e.g., through direct mail). For example, if you access third-party services, such as Facebook, Google, or Twitter, through the Services to log in to the Services or to share information about your experience on the Services with others, we may collect information from these third-party services.
II. Use of Information
We may use the information we collect online to:
Provide and improve the Services;
Contact you;
Fulfill your requests for services and information;
Send you information about additional clinical services or general wellness from us or on behalf of our affiliates;
Analyze the use of the Services and user data to understand and improve the Services;
Conduct research using your information, which may be subject to your separate written authorization;
Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use;
For any other purposes disclosed to you when we collect your information or pursuant to your consent.
III. Sharing of Information
We are committed to maintaining your trust and want you to understand when and with whom we may share the information we collect.
Legal purposes. We may disclose information to respond to subpoenas, court orders, legal processes, law enforcement requests, legal claims or government inquiries and to protect and defend the rights, interests, health, safety, and security of Expert Care Center, our affiliates, patients, users, or the public.
Business Transfers. HIPAA permits organizations to transfer PHI in certain circumstances. We can transfer your information as part of a transfer of the organization’s assets, merger, or consolidation or in the unlikely event of bankruptcy, if such transfer is permissible under HIPAA and the HIPAA Notice.
Protected Health Information. We may transfer your PHI as described in the HIPAA Notice, which is permitted under HIPAA.
With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
If you choose to engage in public activities on the third-party sites that we link to, you should be aware that any information you share there can be read, collected, or used by other users of these sites and forums. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in public places.
No information provided by patients during medical consultations or requests for medical appointments is ever used for marketing purposes.
IV. SMS Terms And Conditions
SMS For Consent Communication: The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you have consented to receive text messages from Expert Care Center, you may receive text messages related to: (Appointment reminders, meetings, and follow-up on cases.)
For Example: Hello Thank you for contacting Expert Care Center, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help” or visit our [Privacy Policy]
Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-In Method: Customer will Opt-In for SMS messaging from Expert Care Center through intake forms on their website located at (Pain Management Delray Beach FL Dr. Aram | Expert Care Center ), this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Customer will be able to opt out of SMS messaging from Expert Care Center by replying STOP at any time to any received SMS message, once opted-out you will receive no further SMS communication. You can Opt back in at any time by replying START.
V. Security
We use measures to protect Protected Health Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with HIPAA. We use measures designed to protect other information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
VI. Your Choices
You may also request that we delete your personal information by sending us an email at [email protected]. We will delete such information unless we are required to maintain information in accordance with applicable law.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable Local Shared Objects and similar technologies. For example, Local Shared Objects can be controlled through the instructions on Adobe’s Setting Manager page.
If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.
We do not share Protected Health Information with third parties for their own direct marketing purposes.
VII. Third-party Links and Content
Some of the Services may contain links to content maintained by third parties that we do not control. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.
VIII. Do Not Track
IX. For Android Users
Our mobile applications may request access to your device’s microphone or camera. We will only access these features if you grant permission. We do not use these features for COVID-19-specific purposes.
X. International Users
By using our Services, you consent to the collection, storage, and processing of your information in the United States and other countries where we or our service providers operate. You understand that the laws regarding data protection may be different from those in your country.
XI. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of the Privacy Policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
If you have any questions about this Privacy Policy or our information practices, please contact us at:
Email: [email protected]